The pandemic era ushered in a new way to do business and forced many brands and businesses to embrace the work-from-home culture. What this meant was that employers needed to find business internet services in Nashville and needed new solutions to address their communication needs while managing staff better. One of the available solutions was VoIP or Voice over Internet Protocol, which helped bridge the communication and management gap. But what is VoIP, and how has it helped remote workers?
What Is VoIP?
VoIP, or Voice over Internet Protocol, is a communication solution that’s fast eclipsing the traditional communication line. This solution allows businesses to rely on internet technology and network instead of traditional landlines.
As the name suggests, this technology transmits voice over internet technology, allowing companies and employees to stay connected and updated at all times. With the VoIP solution, employees and customers can now leverage the same technology over which emails and multimedia files are sent over the internet.
VoIP further beats the traditional copper line phone network with its zero requirements for infrastructure investment. This means that companies do not have to buy new equipment or software to make it work.
How VoIP Has Helped Organizations
As a communication solution that requires no heavy investment in infrastructure and software, VoIP has saved businesses a lot of money while keeping their employees connected from across the world. More than this, other benefits of using the technology include;
Group Audio and Video Calls
One of the biggest constraints of remote working is the lack of physical presence for meetings, conferences, and other tasks involving physical presence. VoIP technology has bridged the gap by offering organizations a chance to stay connected via audio or video calls.
With audio and video calling solutions, employers can hold meetings, demonstrations, and seminars with all team members in virtual attendance. The audio connectivity also keeps team members in the loop, eliminating communication gaps and improving productivity across the board.
Meetings are a great way to disseminate information to a large audience within a workforce. With the work-from-home setup, it can be hard to contact each team member to offer them updated information or to carry different team members along with the latest processes or updates in real-time.
VoIP bridges this gap by allowing users to connect with all involved parties within their network. Users can also choose whether to leverage the voice-only calls or the video conferencing solution to brief team members and keep them up to speed.
With VoIP solutions, virtual meetings are made possible in real-time, irrespective of the number of team members involved.
Easy To Integrate Existing Communication Systems
Adapting to new technology can be hard, especially as most employees are not tech-savvy. It’s even harder when such employees do not have help from other team members in work-from-home situations.
VoIP solves this problem by providing seamless integration with existing systems. With this solution, companies can bring their teams up to speed across different existing channels to create a cohesive unit. Most businesses have been able to integrate different communication paths like messaging, emails, and voicemails into their VoIP solution, ensuring that all possible communications and conversations are routed through the technology.
Flexibility To Switch Between Multiple Devices
Traditional communication systems involve the use of landlines. With this communication solution, employees needed to be rooted or tethered to their work desks to make and receive business-related calls or messages.
VoIP solves this mobility and flexibility issue by providing a seamless switch between devices as employees move from one location to another. With this communication solution, employees can seamlessly switch between their phones, tablets, and computers without missing a beat. This flexibility makes working on the go easier.
Update Availability Information
Most employees would rather have a status update that informed others of their availability, whether they are in to take calls, busy, or unavailable. But this isn’t a thing with the traditional communication system.
With VoIP, employees can easily update their statuses to show their availability and willingness to take calls or messages. This can be beneficial, especially when employees step out to attend to other issues or when they are neck-deep in other business-related matters.
Monitor Call Metrics
VoIP, when integrated with your customer call center solution, can prove effective for data gathering. With this solution, you can stay up to date with your call volume and how such volumes are handled. You also get accurate feedback on missed calls, call activities, and other metrics that can help measure business success and demand.
If your business hasn’t already tapped into this world of advantage, now is the time to start exploring.